RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at office@layercrew.com to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
LayerCrew
Attn: Returns
RMA #
Sos. Berceni 8
Bucharest, Sector 4
Romania
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
- Final-sale / clearance items
- Used or installed parts
- Items damaged through customer misuse
- Personalized or modified products
- Custom and made-to-order parts
- Bulk/batch production orders
- Digital deliverables
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- Sale items are FINAL SALE and cannot be returned.
- Returns/claims must be requested within 14 days of delivery.
- Customer must contact us first for an RMA / authorization before sending anything back — no unauthorized returns accepted.
- Include order number and photos of the issue with any claim.
- Defects, transit damage, or parts not matching the agreed spec must be reported within 48 hours of delivery with photos.
- Remedy is reprint or refund at LayerCrew’s discretion — not an open return.
- Claims are assessed against the agreed specification and ISO 2768-m (medium) tolerance standard, not subjective expectation.
- Eligible returns must be unused, uninstalled, and in original packaging.
- LayerCrew covers return shipping when the fault is ours (defect/error).
- Customer covers return shipping for non-defect returns of eligible stock items.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: