14-day consumer withdrawal
For eligible distance purchases, you may withdraw without giving a reason by notifying us within 14 calendar days after you, or a person you nominate other than the carrier, receive the goods. If one order is delivered in separate parcels, the period starts when the last goods are received. Send the goods back within 14 days after notifying us.
How to return goods
Email office@layercrew.com with your order number and a clear statement that you wish to withdraw. Any unambiguous withdrawal statement is sufficient; an RMA or prior approval is not a condition of your statutory right. Pack the goods securely, include your order reference, and send them to:
LayerCrew
Attn: Returns
Please include your order number
Șos. Berceni 8
Bucharest, Sector 4
Romania
For a change-of-mind withdrawal, you arrange and pay the direct return shipping costs. We recommend a tracked service and keeping proof of dispatch. If the goods are faulty or we sent the wrong item, contact us first so we can arrange the appropriate remedy and cover the return costs.
Refunds
We reimburse eligible payments, including the cost of our least expensive standard outbound delivery, within 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the goods or proof that you sent them back, whichever comes first. We use the original payment method unless you expressly agree otherwise, without refund fees. Extra costs for a more expensive delivery option are not reimbursed. Your payment provider may need additional time to display the refund.
Scope and exceptions
The statutory withdrawal right has specific limits:
- Goods made to your individual specifications or clearly personalized are excluded. A standard catalog item is not excluded merely because we manufacture it after you order.
- Business-to-business purchases do not have the consumer withdrawal right; the accepted quote and contract govern them. Quantity alone does not remove a consumer’s rights.
- Digital content supplied without a physical medium loses the withdrawal right only where the legal conditions are met, including your prior express consent to begin supply and acknowledgment of that loss.
Withdrawal exceptions do not remove your statutory rights for faulty goods, incorrect deliveries, or goods that do not conform to the contract. For defective or damaged products, contact hello@layercrew.com with your order number and details so we can arrange an exchange, refund, or other applicable remedy.
Condition of goods and production support
- Discounted and clearance goods retain the same statutory consumer withdrawal rights.
- You may inspect goods as needed to establish their nature, characteristics, and functioning. Handling beyond that may lead to a deduction for diminished value; opening the packaging is not by itself a blanket exclusion.
- Use the original packaging where possible, or suitable protective packaging. Include any supplied accessories.
- Our additional production guarantee covers damage or parts outside the agreed specification: email hello@layercrew.com within 7 days of delivery with photos for a reprint and reshipment at no charge.
- The additional guarantee and any request to report transport damage promptly do not shorten statutory defect rights or the 14-day withdrawal period. Technical claims are assessed against the agreed specification.
Questions
For return instructions or help with a refund, contact: